With the release of HoloLens, Microsoft has already taken its big step into the realm of mixed reality. Now it has identified four key areas where Microsoft can leverage its potential. Microsoft Dynamics 365 plans on implementing mixed reality and its ERP and CRM solutions. Here we will discuss the key areas like mixed reality use:
1. Remote assistance:
Remote Assist brings together customers and field technicians with employees. When video streaming and augmented reality comes together, it allows two people stationary at any distance from each other to communicate, guide, share visuals or holograms, and collaborate to solve issues more proactively and efficiently.
Thus, with Remote Assist, employees can interact with their field technicians to resolve customer issues without any need for locomotion.
2. Training:
The traditional way of training employees is getting outdated with the introduction of mixed reality as learners have proven to retain knowledge 30% better when trained with the same. Immersive learning is, therefore, becoming more popular.
Mixed reality is a great way to create and enter a virtual scenario. You can provide the trainees with a life-like situation without any relative risk.
Trainees can now learn how to deal with high-pressure scenarios, like chemical leaks or fire accidents, without the risk of putting them in the spot. Mixed reality helps the learners to play out situations, solve problems by themselves while allowing them to interact with their environment and other trainees.
3. Collaborative visualization:
With mixed reality, users can leverage collaborative visuals which allow the users to share a physical space. In this space they can see and manage different types of contents in real-time, and interact as if they are present in the same place. This has the potential to revolutionize the processes of product design and data analysis with its transformative collaborative capabilities.
Today it is not enough to store the business data in spreadsheets. Now, the data can be visualized in a multitude of ways which helps people to interpret the information they provide and use them to recognize trends. Mixed reality, additionally, allows the users to transform these visuals into 3D models with which they can interact.
4. Contextual data access:
When workers get to access rich contextual data, it considerably boosts their productivity. When this is empowered by the capabilities of mixed reality, the respective data can be superimposed onto the user’s view. This helps them to better understand what they are looking at and provides them with the extra information that then needs to get the job done.
Microsoft has created applications to bring these four key benefits to use in its ERP and CRM solutions. Microsoft Dynamics 365 Mixed Reality apps are as follows:
1. Microsoft Dynamics 365 Remote assist
2. Microsoft Dynamics 365 Layout
3. Microsoft Dynamics 365 Guide
4. Microsoft Dynamics 365 Product Visualize
Among these four, Microsoft Dynamics 365 Remote Assist and Layout have been around the longest. However, the resent two developments are nevertheless beneficial.
